Conxport CRM

Privacy Policy

Last updated 29 October 2026

Conxport (“we”, “us”) uses an internal customer-management system to respond to enquiries and serve our customers. This policy explains what personal data we keep in it and how we use it, in line with the Digital Personal Data Protection Act, 2023.

1. What we collect

  • Your name, phone number, email, city and business details when you enquire with us — through WhatsApp, Instagram, our website, a call, an online marketplace or an ad form.
  • The messages you exchange with us on WhatsApp or Instagram, and notes of our calls with you.
  • Details of your requirements, quotes and orders.

2. How we use it

  • To reply to your enquiry, send the information you ask for, and follow up on quotes and orders.
  • To arrange calls you book with us and remind you of them.
  • Some replies on WhatsApp and Instagram may be written automatically with the help of an AI service, using our product information. A member of our team takes over whenever needed, and you can ask to talk to a person at any time.
  • To understand which of our ads and channels bring enquiries, so we can improve them.

We do not sell your data. You can reply STOP on WhatsApp at any time and we will stop sending you messages.

3. Who we share it with

Only service providers that help us run this system, under confidentiality obligations:

  • our cloud hosting and storage provider;
  • Meta Platforms (WhatsApp Business Platform, Instagram, Lead Ads), for messages and ad enquiries;
  • our AI service provider, only for writing automatic replies; it does not use your data to train its models;
  • our email provider, for reminders.

We may also disclose data where Indian law requires it.

4. How long we keep it

We keep enquiry and customer records while we have a business relationship with you and for up to 3 years after our last contact, unless the law requires us to keep them longer.

5. Security

The system is reached only over an encrypted connection, only by our staff, and each person sees only what their role needs. Passwords are stored as one-way hashes, and connection keys are encrypted.

6. Your rights

You can ask us to show, correct or delete your data, or withdraw your consent, by writing to support@example.com. See our data deletion instructions.

7. Grievance Officer

Grievance Officer, Conxport, Your registered office address, India. Email: support@example.com. We acknowledge complaints within 24 hours and resolve them within 15 days.